OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

306 ratings and 156 comments received in the last 90 days.

11 July 2025

when we went to the used car section we found that the price and the interest on the finance is double on used BMW.

11 July 2025

Had the car been spotless on collection I would have given 5. However they did redo the cleaning after several attempts. When buying a new car it should be perfect ????

10 July 2025

George was excellent and his advice pragmatic and effective. Main phone line always answered promptly by knowledgeable receptionist.

07 July 2025

BMW sales manager Mr. George gave detailed information and enlightened us on every question we had. It was a perfect experience for us, thanks to him. We were definitely very pleased.

03 July 2025

Very well looked after, hospitable in every way when purchasing vehicle and even more so on delivery

03 July 2025

Vince was extremely helpful and flexible at all stages of the purchase. The process went very smoothly and came in on his day off to ensure the car was handed over to our needs.

02 July 2025

Friendly, smooth transaction

27 June 2025

Have been using Stephen James (now renamed Hedin?) for many years. I trust the staff and feel looked after.

25 June 2025

Slight disppointment that the time frame given for the car delivery was not met. Initially due within 4 -5 weeks but took 9-10

24 June 2025

It was a smooth experience and we were well advised by Vince Sorce.

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17 July 2025

Expected better after coming to this centre for years.

16 July 2025

Big hole in my pocket

15 July 2025

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15 July 2025

I am not satisfied with the work because they took my car to pay off the debt, what they did wrong to the car, but they wrecked my car, they damaged my dashboard, they broke my windshield and now they say that's how it was, but I know how I brought

15 July 2025

Your team provide a hassle free, after sales experience, hence why we only buy BMWs or minis (4 in our household) and have them maintained by Stephen James.Also, the car being washed and vacuumed really makes a difference to the overall experience.

15 July 2025

The team (Danny Mansfield especially) and the manager helped me out when I came in with a puncture and urgent tyre replacement. Fantastic service and definitely went the extra mile for a customer.

15 July 2025

Dealing with Eric was quick and efficient

15 July 2025

Prompt from the booking in and getting the car picked up and dropped off.

14 July 2025

Service Advisor, Dean Agass was brilliant and very professional from start to finish. The reason why the service this time was so good was because of him. He deserve all the praise

14 July 2025

The staff were very friendly and caring. In particular, Paul in the service department, constantly kept me in the loop with everything regarding my car, what the issue was and what was being done to resolve it etc.

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