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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
304 ratings and 152 comments received in the last 90 days.
11 July 2025
Had the car been spotless on collection I would have given 5. However they did redo the cleaning after several attempts. When buying a new car it should be perfect ????
10 July 2025
George was excellent and his advice pragmatic and effective. Main phone line always answered promptly by knowledgeable receptionist.
07 July 2025
BMW sales manager Mr. George gave detailed information and enlightened us on every question we had. It was a perfect experience for us, thanks to him. We were definitely very pleased.
03 July 2025
Vince was extremely helpful and flexible at all stages of the purchase. The process went very smoothly and came in on his day off to ensure the car was handed over to our needs.
03 July 2025
Very well looked after, hospitable in every way when purchasing vehicle and even more so on delivery
02 July 2025
Friendly, smooth transaction
27 June 2025
Have been using Stephen James (now renamed Hedin?) for many years. I trust the staff and feel looked after.
25 June 2025
Slight disppointment that the time frame given for the car delivery was not met. Initially due within 4 -5 weeks but took 9-10
24 June 2025
It was a smooth experience and we were well advised by Vince Sorce.
11 June 2025
Having Atif go through the process of buying to handover has been as smooth as before. I appreciate his genuine demeanor and attention to detail, like remembering I like black tinted windows. That's why I keep returning even from Stevenage(home) now
09 June 2025
Very kind and thoughtful
06 June 2025
The experience at Stephen James Enfield was outstanding. Everyone was friendly and well informed. Particular thanks to Vince and Gary, both of whom went the extra mile.
05 June 2025
My experience was very good, very welcoming my salesman George Georgina was great made me feel very comfortable during the process. Explained everything i needed to know. Got my car within a week and I love it made a good choice, thanks George ??
04 June 2025
Vince Cohen has looked after us for many years. Very satisfied.
04 June 2025
Handover was quick and smooth.
04 June 2025
Great friendly staff and amazing help from Atif Riaz!
24 May 2025
Very satisfied it's was a smooth experience.
22 May 2025
Vince at the Stephen James Enfield branch was excellent with us Made us feel welcomed and kept in contact with us throughout the process Great at showing us all the new features in the car
20 May 2025
I needed the car quickly after being messed around by another garage. I spoke to Atif on Tuesday evening and he had me driving the car home on Friday morning.
13 May 2025
I have been buying cars for Stephen James for nearly 10 years I am currently in my brand new 320 touring and I love it.
12 May 2025
Spencer Grimes went through all the options and honed down those which were actually important to me. He kept me updated on the delivery schedule. When I collected the car it was upstairs in the show room and I felt very much part of the BMW family!
08 May 2025
Really good service from George.
07 May 2025
The whole experience from purchase to delivery was excellent!
03 May 2025
Very satisfied with my car
01 May 2025
as I stated above the service was great. My spirits from picking up my new vehicle was very comfortable and reassuring. Your sincerely MJ Willis.
21 April 2025
David Shivshankar was extremely pleasant to do business with and very professional.
13 July 2025
Im completely satisfied with the car engine service, Im not happy with who cleaned my car. The driver side mat velcro is missing , appears to be torn off. Some help replacing it would be appreciated
09 July 2025
Everything was just so good
09 July 2025
As above. Travelling on holiday with no AC on 2 occasions Drove to Devon in 25c heat with no AC Drove 24 hours from Norway to the UK and AC failed 30c heat
09 July 2025
Carried out the work quickly and at a fair price
09 July 2025
Not good service in bmw mein Deler Enfield
09 July 2025
Good
08 July 2025
Charged in excess of price quoted, invoice incorrect, no response to emails / phone calls following issue raised.
07 July 2025
Completely satisfied with the service I received. Five star service!
07 July 2025
the staff communicated with me very well and everything was done on time
07 July 2025
Overall service and customer care 100%
06 July 2025
Excellent service, done exactly as requested
04 July 2025
Very satisfied
04 July 2025
See above. BMW did not advise customers about the change of ownership of the servicing division
04 July 2025
I came in for a gear lever fault and when I got the car back, I noticed that my crystal start stop button had been replaced? I only noticed a few days later and knew there wasn't much I could do but that was very disappointing
04 July 2025
Prompt and efficient service.
03 July 2025
See above.
02 July 2025
Excellent service
01 July 2025
They were unable to diagnose the problem with my vehicle. Because the issue still hasn't been resolved.
01 July 2025
The service advisor was very helpful. He even came out to the car afterwards and confirmed I was happy.
01 July 2025
Great customer service
01 July 2025
As expected of a big brand such as BMW
30 June 2025
The serving agent paid no importance to me while I was waiting to collect the car and he was busy talking to his staff. When I took the car it had bird poo on front and rare of the vehicle which wasn't even cleaned.very poor service.
30 June 2025
Smooth easy process.
30 June 2025
See Above.....All Great. PS could do with better biscuits !
26 June 2025
Excellent communication about work needed, good pricing and easy to book appointment.
26 June 2025
Always receive good costumer care
25 June 2025
Service team were very helpful. It's not their fault the car is falling apart.
25 June 2025
Same as above first class you feel that you are being well looked after.
25 June 2025
Great service delivered in a timely manner
22 June 2025
The service was completed in a timely manner.
22 June 2025
All done
21 June 2025
Because the service is always 100% from all aspects including the video report.
21 June 2025
customer care poor
19 June 2025
I delivered my 5 Series to the Enfield centre. I live in central London, which is some distance from Enfield. The centre was able to push forward my MOT test enabling me to loiter in the vicinity and wait for completion of work.
19 June 2025
All good
18 June 2025
It was waiting booking they finished the work less than an hour
18 June 2025
it did what needed with out any other extras
17 June 2025
could not have been better
15 June 2025
As per above
14 June 2025
Work carried out exactly as planned
14 June 2025
Friendly and efficient
13 June 2025
It's always open and honest
13 June 2025
After service care, second to none. Even walked me to my car.
13 June 2025
All recall replacement's/ repairs carried out, vehicle checks complete, good service overall.
12 June 2025
Needed service and was very helpfull
10 June 2025
Whilst I was Satisfied with the actual car service and I was given a discount to address my dissatisfaction, I do feel I need to raise the issue of your customer service and the customer experience. As it stands I would hesitate returning next year.
10 June 2025
As above.
09 June 2025
Excellent car and wonderful team ??
09 June 2025
Same as the above.
08 June 2025
Great service as ever, and good to know that my car is safe and ready to go anywhere.
08 June 2025
They keep you informed of any faults and services.
07 June 2025
Good job yes
06 June 2025
Great coffee and hannah was exceptional
06 June 2025
Service was carried out as requested and on time
04 June 2025
Good communication, efficient service.
04 June 2025
All works were carried out as requested and completed in good time.
04 June 2025
Very professional
03 June 2025
Skill and care
03 June 2025
Quick and no fuss
03 June 2025
Very much at ease with the whole procedure
03 June 2025
Very friendly and welcoming staff, great service with the vehicle, service manager Dean Agass was great
02 June 2025
Efficiency
29 May 2025
Excellent service always
29 May 2025
For going the extra me
29 May 2025
Staff excellent
28 May 2025
I had a problem with the instrument display and Dean Agas sorted out the problem and explained to me what it was and how to get the display I wanted, all in a few minutes. Brilliant
28 May 2025
Completely
28 May 2025
Every thing was good
28 May 2025
Hannah the service manager was brutal and rude
25 May 2025
Overall I'm happy with the service I have received.
25 May 2025
Very friendly and amazi customer service. Washing my car in and out for free was a great touch and unexpected gesture
25 May 2025
As above
25 May 2025
Quick and efficient
24 May 2025
Outstanding!!
23 May 2025
No concerns, booking, waiting time and service went smoothly.
22 May 2025
Hannah on the service desk at Stephen James Enfield , was very pleasant and really efficient.
22 May 2025
Very professional
20 May 2025
Service was satisfactory and the staff were helpful once approached. However, there was no one at reception when I arrived, and no greeting in the waiting area. A warmer, more attentive front desk would improve the overall experience.
19 May 2025
As above, all was very efficient and timely
18 May 2025
I had a great experience and service was exemplary . I would like to highlight a particular member of your team in the service department Hannah Ford who went above and beyond to help and assist me
18 May 2025
Tim Kwan was awesome and helpful
18 May 2025
My car was ready but I had to wait around half an hour because they were all in a meeting and couldn't release my car, and I got late for work.
17 May 2025
The service was efficient and the team was helpful.
17 May 2025
Because of the professional team and good attitude!
15 May 2025
I am completely satisfied with my interactions with your representative at Stephen James Enfield.
14 May 2025
Everything was very good and faultless.
14 May 2025
My car is in good working order which is great
13 May 2025
The recall service caused more issues than it fixed.
12 May 2025
It was a good experience all round
12 May 2025
Everything was explained
11 May 2025
Still room for improvement
10 May 2025
Prompt service. Comfortable waiting area with fresh teas & coffee.
10 May 2025
Great service attention to detail and very clear communication on vehicle needs
09 May 2025
Fast turnaround
09 May 2025
I had a good service from Stephen James. Most of the customer advisors are friendly and smiley
08 May 2025
People at Stephen James are professional, helpful and friendly and always try their best to make things happen so you are not left waiting. Also keep you updated on progress effectively
08 May 2025
Given good service
08 May 2025
Staff really cared about their work.
08 May 2025
The experience I had at Stephen James BMW Enfield was faultless. Timothy Kwan, who was my service advisor, showed a very high level of professionalism and customer service to ensure I was left feeling happy throughout the whole process.
07 May 2025
Very quick and promt service
07 May 2025
No issues. Also had a problem with sensors. All was fixed under the warranty no issue.
07 May 2025
Great service from Tim
07 May 2025
4* is high still. Slight hiccup with losing paper work to do MOT hence delay in getting the car ready on time but it's ok. Special thanks to Lindsey, Sandra and Josh.
05 May 2025
Very fast and efficient
05 May 2025
Timothy Kwan was a very helpful and kind. He kept me posted re the progress of my car, made me feel welcome and went above and beyond when I had a query regarding my car key showing me how to open the car when the key is dead
05 May 2025
Ok
03 May 2025
See above
03 May 2025
Not impressed and wouldn't go their for repairs
03 May 2025
Staff done a great job very well done
01 May 2025
Continual update and prompt
30 April 2025
High professional standards
30 April 2025
Polite service just expensive
30 April 2025
Very satisfied.
29 April 2025
Quick service, no complications
28 April 2025
The service was exceptional I found all staff were polite
28 April 2025
Great customer service ??
28 April 2025
Kept me updated of what was happening with my car and when it was ready to be collected and even had my car washed and cleaned,
27 April 2025
Short waiting time to be seen
27 April 2025
The issue of the rattle was diagnosed and was found to be missing nuts in the lower tray under the car. It fixed free of charge as a goodwill gesture with a few fixing nuts. Matter resolved without fuss. Highly recommend as my issue was resolved.
25 April 2025
Good and satisfied job
20 April 2025
Completely satisfied with service
20 April 2025
Very considerate.
20 April 2025
Very professional and knows how to look after your customers
20 April 2025
Everyone was so friendly. Tim was great! His customer service was 5/5 and he went above and beyond.
19 April 2025
Great communication
11 July 2025
when we went to the used car section we found that the price and the interest on the finance is double on used BMW.